At OutThink, our commitment to provide you with the best service possible is our top priority. To streamline and improve the handling of your queries and concerns, we’ve implemented a new ticketing system for any support assistance you require or feature requests you wish to raise.
Our ticketing system is designed to ensure that every enquiry receives the attention it deserves. By raising a ticket, you enable us to:
- Monitor Progress: Tracking your query’s progress becomes seamless for both you and our support team, ensuring timely updates and resolutions.
- Provide Efficient Support: With all details in one place, our team can better understand and address your concerns promptly.
- Maintain Transparency: You’ll have visibility into the status of your inquiry, allowing you to stay informed throughout the resolution process.
Raising a ticket is simple! Just click on this link to raise a support request through our support portal: https://outthink.atlassian.net/servicedesk/customer/portals.
This platform will allow you to:
- Report a bug.
- Request a new phishing simulation template.
- Suggest a new feature.
- Suggest improvements.
- Raise general queries and requests.
You can also find a link to the portal in the OutThink Command Center, along with useful knowledgebases for technical and user documentation:
Alternatively, you can continue to raise support requests via email at support@outthink.io . Using this method, you will receive status updates on the ticket via email, however, you will not be able to independently track ticket status updates within the portal itself.
Rest assured, once your ticket is raised, our dedicated team will begin working on it promptly.
Your cooperation in using our ticketing system will significantly assist us in serving you better. If you encounter any issues or require guidance on using the system, please don’t hesitate to reach out, I will be more than happy to assist you.