Nudges send short messages through the Microsoft Teams EVA chatbot to educate, assess knowledge, or gather employee opinions, enhancing workplace engagement and awareness. They are a highly valuable approach for sending a snippet of information to employees or assessing knowledge with a quick question, with high engagement due to the EVA communication method, and provide the ability to alert someone to their demonstrated risky behavior in close to real time. Nudges are sent to employees in their preferred language.
There are two types of nudges available – automated and custom. When activated through the Content Library, automated nudges will message employees on the behavior described in the nudge if they sit within the scope described in the ‘Switch on’ section. There is the opportunity to either launch the nudge once to an employee once they demonstrate the behavior scope, or instead make the nudge recurring on a daily or weekly schedule, with the option to either set an end date or leave running continuously.
Custom nudges can be used to share knowledge on a particular behavior with a subset of users, and can be scheduled in the same way as other types of campaigns – please refer to the ‘Creating a Campaign‘ documentation to learn more!
Both automated and custom nudges can be edited via the Content Library, with auto-translate functionality available.
Reviewing Nudge data
Nudge results can be reviewed in the Nudges Activity dashboard accessed via the Analytics, Nudges menu. A chart displays the volume of nudges sent and the percentage of users who responded to the nudge, e.g. answered the quiz question, shared a comment etc. It is also possible to deactivate custom nudges through the ellipsis menu associated with the particular nudge. It is possible to review the most prevalent nudges, and also read the comments employees have submitted via EVA.
Administrators can review the percentage of employees who found the nudge useful, and also determine what proportion of employees answered any knowledge questions correctly. A list of all nudges and employees targeted is shared at the bottom of the dashboard with an indication of their action taken.
