Administrator management

You can easily manage the administrators who have access to your tenant. This includes inviting team members from your organization and assigning them appropriate roles and permission levels.

Accessing Administrator Management

Navigate to the Administrators tab within the Settings section. From here, you can:

Add new administrators using the ‘+Add‘ button.

Edit existing administrators‘ roles and permissions via the horizontal ellipsis menu. Change the ‘level of access’: this is the ability to change an administrator to the Instructor role to allow them to run classroom-led training.

Revoke access when it’s no longer needed via the horizontal ellipsis menu.

Who Can Manage Administrators?

This functionality is available to:

Root organization administrators.
Level 2 organization administrators.

Each administrator can manage their own organization and any sub-organizations beneath them (if applicable), providing full autonomy within their scope of responsibility.

Single vs. Multi-Organization Tenants

For single-organization tenants, administrator management is limited to that single organization, making it straightforward and streamlined.

For multi-organization tenants, management capabilities are hierarchical. Root administrators oversee all organizations, while Level 2 admins manage their organization and any sub-organizations.

Other capabilities

Export CSV of administrators through the Command Center.
Resend the initial invitation to administrators via the horizontal ellipsis menu.

Can administrator management be done programmatically through our public API?

No, administrator management cannot currently be done via our public API. This capability is planned and will be available shortly after the initial release.
If you need more information or would like to plan ahead for API-based access management, please reach out to your Customer Success Manager.

Can I set role based access control via this management interface

Yes, you can assign roles to administrators directly within the management interface. We currently support two roles:
1. Full Access Level Admin (Default)
– Provides full access to the defined organization.
– This is the default role when inviting or creating an administrator.
2. Instructor
– Designed for classroom-led training scenarios.
– Instructors can manage their assigned classes and upload attendee lists but do not have full administrative privileges.

Note: Additional roles and more granular permission controls will be introduced in future updates.

What are “Unmapped” users

Unmapped users are federated users who have successfully authenticated (e.g., via Microsoft SSO) but have not yet been assigned to an organization or given a role within the platform. These users appear in the Command Center under the root organization, but they have no access or permissions until a root-level administrator maps them to the appropriate organization and assigns a role. A role can be assigned via the ellipsis menu and choosing ‘Edit’.